What Information We Collect
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Information You Provide
When you create an account, input content, contact us directly, or otherwise use the Services, you may provide some or all of the following information:
- Profile information. We collect information that you provide when you set up an account, such as your date of birth (where applicable), username, email address and/or telephone number, and password.
- User Input. When you use our Services, we may collect your text or audio input, prompt, uploaded files, feedback, chat history, or other content that you provide to our model and Services.
- Information When You Contact Us. When you contact us, we collect the information you send us, such as proof of identity or age, feedback or inquiries about your use of the Service or information about possible violations of our Terms of Service (our “Terms”) or other policies.
Automatically Collected Information
We automatically collect certain information from you when you use the Services, including internet or other network activity information such as your IP address, unique device identifiers, and cookies.
- Technical Information. We collect certain device and network connection information when you access the Service. This information includes your device model, operating system, keystroke patterns or rhythms, IP address, and system language. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs. We automatically assign you a device ID and user ID. Where you log-in from multiple devices, we use information such as your device ID and user ID to identify your activity across devices to give you a seamless log-in experience and for security purposes.
- Usage Information. We collect information regarding your use of the Services, such as the features you use and the actions you take.
- Cookies. We and our service providers and business partners may use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyze how you use our Services, enhance your experience using our Services, and improve our Services. Cookies enable our Services to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. To learn how to disable certain Cookies, see the “Your Choices” section below.
- Payment Information. When you use paid services for prepayment, we collect your payment order and transaction information to provide services such as order placement, payment, customer service, and after-sales support.
Information from Other Sources
We may receive the information described in this Privacy Policy from other sources, such as:
- Log-in, Sign-up, or Linked Services. Where available, if you choose to sign-up or log-in to the Service using a third-party service such as Apple or Google, or link your account to a third-party service, we may collect information from the service, such as access token.
- Advertising, Measurement and Other Partners. Advertisers, measurement, and other partners share information with us about you and the actions you have taken outside of the Service, such as your activities on other websites and apps or in stores, including the products or services you purchased, online or in person. These partners also share information with us, such as mobile identifiers for advertising, hashed email addresses and phone numbers, and cookie identifiers, which we use to help match you and your actions outside of the Service.
How We Use Your Information
We use your information to operate, provide, develop, and improve the Service, including for the following purposes.
- Provide and administer the Service, such as enabling you to chat with DeepSeek and provide user support.
- Enforce our Terms, and other policies that apply to you. We review User Input, Output and other information to protect the safety and well-being of our community.
- Notify you about changes to the Services and communicate with you.
- Maintain and enhance the safety, security, and stability of the Service by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).
- Review, improve, and develop the Service, including by monitoring interactions and usage across your devices, analyzing how people are using it, and by training and improving our technology.
- Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.
How We Share Your Information
Service Providers
We engage service providers that help us provide, support, and develop the Service and understand how it is used. We share Information You Provide, Automatically Collected Information, and Information From Other Sources with these service providers as necessary to enable them to provide their services. Some examples include if you:
- sign-up or log-in to the Service using your account details from a third party platform (such as Apple or Google), we will share certain Technical Information to facilitate this.
Business Partners
Advertising and Analytics Partners. We may share information collected through your use of the Service with our advertising or analytics partners. These partners help us promote the Service through advertising displayed on other platforms, some of which, in some jurisdictions, may be based on your activity across other sites and services. These partners may also help us and our partners measure the effectiveness of our advertising campaigns.
Our Corporate Group
The Services are supported by certain entities within our corporate group. These entities process Information You Provide, and Automatically Collected Information for us, as necessary to provide certain functions, such as storage, content delivery, security, research and development, analytics, customer and technical support, and content moderation.
Others
We share your information in other limited scenarios as follows:
Corporate Transactions. Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.
Legal Obligations and Rights. We may access, preserve, and share the information described in “What Information We Collect” with law enforcement agencies, public authorities, copyright holders, or other third parties if we have good faith belief that it is necessary to:
- comply with applicable law, legal process or government requests, as consistent with internationally recognised standards,
- protect the rights, property, and safety of our users, copyright holders, and others, including protecting life or preventing imminent bodily harm. For example, we may provide information (such as your IP address) to law enforcement in the event of an emergency where someone’s life or safety is at risk,
- investigate potential violations of and enforce our Terms, Guidelines, or any other applicable terms, policies, or standards, or
- detect, investigate, prevent, or address misleading activity, copyright infringement, or other illegal activity.